If you face any difficulties logging into your account, beginning your training, or enabling a video to play, kindly follow the instructions based on the browser you are using to clear your browser settings and allow for site pop-ups.

Choose the browser you are using from the following to be directly taken to their specific instructions:

Microsoft Edge

Clearing Cache & Cookies

1. Once opening the Microsoft Edge, hold Ctrl, Shift, and Delete buttons at the same time.
2. A window with the title “Clear Browsing Data” will appear. In this window, click the dropdown and select “All Time.”
3. Ensure that the “First Four Items” are checked off: Browsing History, Download History, Cookies and Other Site Data, Cached Images and Files. Then click on the “Clear Now” button.
4. Close every “Microsoft Edge Browser Window” that is open to conclude resetting the browser settings.
5. Re-open the Edge browser, log in back to access, and begin your training.

 

“Enabling Pop-ups”

1. Open Microsoft Edge, select the three dots located in the upper right corner, and click on “Settings”.
2. Upon the opening of the tab, click on “Cookies and Site Permissions” located in the left side menu.
3. Select “Pop-ups and Redirects”.
4. Click on the “Add” button situated in the Allow box, enter your training URL and then select “Add”.

 

Google Chrome

“Clearing Cache & Cookies”

1. Once opening Google Chrome, hold Ctrl, Shift, and Delete buttons at the same time.
2. A window with the title “Clear Browsing Data” will appear. In this window, click the dropdown and select “All Time.”
3. Ensure that the following three items are checked off: Browsing History, Cookies and Other Site Data, Cached Images, and Files. Then click “Clear Data”.
4. Close every “Chrome Browser Window” that is open to finalize resetting the browser settings.
5. Re-open the Chrome browser, log in back to access, and begin your training.

 

“Enabling Pop-ups”

1. Open Google Chrome, click the three dots in the upper right corner, and select “Settings.”
2. In the tab that opens, select “Privacy and Security” in the left-side menu.
3. Click “Site Settings” and then “Pop-ups and Redirects.”
4. Click on the “Add” button under “Allowed to send pop-ups and use redirects” and enter the URL of your training. Then select “Add”.

 

Mozilla Firefox

“Clearing Cache & Cookies”

1. Once opening Mozilla Firefox, hold Ctrl, Shift, and Delete buttons at the same time.
2. A window with the title “Clear All History” will appear. In this window, click the dropdown and select “Everything”.
3. Make sure that the following 5 items are checked off: Browsing & Download History, Cookies, Cache, Active Logins, Forms & Search History. Then click “OK”.
4. Close every “Firefox Browser Window” that is open to finalize resetting the browser settings.
5. Re-open the Firefox browser, log in back to access, and begin your training.

 

“Enabling Pop-ups”

1. Open Mozilla Firefox, click on the three lines situated in the upper right corner, and select “Settings.”
2. In the tap that opens, click “Privacy and Security” positioned in the left side menu and scroll down until you reach the “Permissions” option.
3. Next, go to “Block pop-up windows” and click “Exceptions.”
4. Upon entering your training URL, select “Allow,” which will appear below in the box for verification. Once verified, click on “Save changes.”

 

Safari

“Clearing Cache & Cookies”

1. Once you open Safari, go to your training website URL.
2. Now, select “Safari” and then click on “Preferences”.
3. Click on “Manage Website Data,” located right next to the “Cookies and Website Data.”
4. Upon selecting the website, click on “Remove”. Likewise, you may also choose “Remove All” to remove all the data from the website. Then click on“Done”.
5. Close every “Safari browser window” open to finalize resetting your browser settings.
6. Reopen the Safari browser, log in back to access, and start your training.

 

“Enabling Pop-Ups”

1. Upon opening “Safari”, choose “Preferences”.
2. Once you select the “Websites tab,” click on the “Pop-up Windows.”
3. Use the “When visiting other websites” drop-down menu and click on the “Allow” button to disable the pop-up blocker.