Active Listening Skills

Most people are not very good at listening. Researchers estimate that people generally comprehend only 25% of a typical verbal message. In the current information age, the active listener has an advantage over the lazy listener or non-listener. The pressure to attend to all sorts of stimuli (e.g., smartphones, tablets, multi-tasking) makes it difficult to focus on any one stimulus or interaction at a time. Money, time, and opportunities are lost every year because of poor listening skills. A poor listener is not prepared to take advantage of a situation, seize an opportunity, or be in a position to help others. We can improve our listening skills by knowledge, practice, and persistence.

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Learning Objectives

Improve your active listening skills and gain an understanding of the significance of listening.

Identify the seven listening skills that can help you increase productivity as well as improve the ability to work with others.

Course Outline

1. Overview
1. About this course…
2. Communication
1. Stop, Look, and Listen
2. Verbal vs. Nonverbal Communication
3. Nonverbal Communication
4. Clothing
5. Scenario — Reading Body Language
6. How much have you learned?
3. Barriers
1. Active Listening Barriers
2. How much have you learned?
4. Benefits
1. Skillful Listening
2. How much have you learned?

5. Listening Levels
1. Self-Assessment
2. Levels of Listening
3. Listening Levels
4. Scenario — A Marginal Listener
5. How much have you learned?
6. Skills
1. Listening Skills
2. Active Listening Skills
3. How much have you learned?
7. Conclusion
1. summary