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Building Customer Loyalty

Building Customer Loyalty

No company can succeed if it fails to attract and keep loyal customers. Few companies live up to their potential. A typical company loses 10 to 30% of its customers each year — mostly due to poor service. This touches off a treadmill-like scramble to replace lost customers with new ones. Customer satisfaction is like an election held every day, and customers vote with their feet. If dissatisfied, they walk (sometimes run) to your competitor. When customers cannot realistically switch to another company, they use their feet for something else: they kick back with animosity toward employees. This psychological toll results in high turnover and additional costs to retrain or replace burned-out workers. The skill to meet customer needs makes you valuable to your company. Regardless of job title, organizational position, or experience, some of the most important work you can do is to attract, satisfy, and preserve customers; in short, to build customer loyalty.

$ 99.95
CEU 0.0
Bullet Points Green Tick Complete Online Bullet Points Green Tick Completion Certificate Bullet Points Green Tick Job Aid (Study guide)

Satisfied Customers

Our Reviews

06/19/2024 - NV, United States


Brenda K.
06/18/2024 - VA, United States

The program is very easy to use. It allows you the option to go back and review any information that you are unclear about. Very informative. The program does not have long drawn-out videos. I definitely like the way that each module shows a reference to the last module.

Nelson S.
06/17/2024 - FL, United States

It is very easy. I loved it.

Didier P.
06/15/2024 - , FRANCE

I had to take OSHA courses because I had to work in the USA

06/15/2024 - Oklahoma, United States

Very quick

Jaylen B.
06/14/2024 - IL, United States

it was well

Kenneth L.
06/14/2024 - TX, United States

I have purchased both OSHA 30 courses plus the additional free courses I received with purchase. They were very easy to follow and had ample time to complete all the courses. I would highly recommend this platform for anyone that needs these certifications.

Anonymous Customer
06/14/2024 - PA, United States

great experience.

Hyung J.
06/14/2024 - California, United States

All good

Sean S.
06/14/2024 - Indiana, United States

Pricing is fair and customer service was great!

06/10/2024 - MA, United States

They were quick and responsive stayed with me in the phone to complete payment. They also answered the questions I had about how to complete the training.

Jong C.
06/10/2024 - GA, United States


Yalonda S.
06/06/2024 - VA, United States


Audra M.
06/06/2024 - Massachusetts, United States

Thank you for walking me through the process!

05/28/2024 - TX, United States

Not bad. Not as good as other outreach providers, but not bad.

Course Outline

  • 1. Overview    

  • 2. Definition    

  • 3. Creating Loyalty    

  • 4. Words    

  • 5. Actions    

  • 6. Leadership    

  • 7. Turnoffs    

  • 8. Conclusion    

Learning Objectives

  • Recognize the skills needed to build customer loyalty.
  • Recognize the importance of these skills personally as well as professionally.


Group Discount for Corporate Accounts

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Building Customer Loyalty

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Customer Reviews