Managing Conflict

Managing Conflict

The ability to deal effectively with conflict is a critical life skill at work and at home. How you choose to deal with conflict is one of the aspects of your personality that makes you more or less attractive as a colleague and friend. Individuals who are able to manage conflict tend to operate more efficiently and reach higher levels of job and personal satisfaction than those who don’t handle conflict well.

PRICE
$ 99.95
DURATION
45 min
LANGUAGE
English
CEU
CEU 0.0
SKU
SKU-2285
Bullet Points Green Tick Complete Online Bullet Points Green Tick Completion Certificate Bullet Points Green Tick Job Aid (Study guide)
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Course Outline

Managing Conflict

  • 1. Overview    

  • 2. Conflict Resolution Styles    

  • 3. Selecting Styles    

  • 4. Collaboration Guidelines    

  • 5. Application    

  • 6. Conclusion    

Learning Objectives

Managing Conflict

  • Recognize the five different styles used to handle conflict.
  • Identify how to approach and resolve conflict successfully in the workplace.

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Managing Conflict

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