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Managing Conflict

The ability to deal effectively with conflict is a critical life skill at work and at home. How you choose to deal with conflict is one of the aspects of your personality that makes you more or less attractive as a colleague and friend. Individuals who are able to manage conflict tend to operate more efficiently and reach higher levels of job and personal satisfaction than those who don’t handle conflict well.

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Learning Objectives

Recognize the five different styles used to handle conflict.

Identify how to approach and resolve conflict successfully in the workplace.

Course Outline

1. Overview
1. About this course…
2. Conflict Resolution Styles
1. Conflict
2. Underlying Causes and Choices
3. Conflict Resolution Styles
4. Find Common Ground
3. Selecting Styles
1. The Best Style
2. Choosing a Style
3. Collaboration

4. Collaboration Guidelines
1. Effective Collaboration
2. Separate Personalities and Eliminate Fault
3. Step-by-Step Approach
5. Application
1. Scenario — On the Job
2. Scenario — Collaboration
6. Conclusion
1. Conclusion