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Overcoming Negativity in the Workplace

Think about how often you encounter conflict every day. Did you argue with family members this morning? Were you cut off in traffic on the way to work? Did your supervisor criticize you? You can’t control interpersonal conflicts like these, and you can’t always keep them from happening. What you can control is how you look at, respond to, and solve interpersonal conflicts. By being proactive — not reactive — and increasing your understanding of yourself and the people you work with, you can evaluate a conflict and find an acceptable solution for everyone involved.

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Learning Objectives

Identify the approaches and skills required to solve problems.

Recognize how to overcome negativity in the workplace.

Course Outline

1. Overview
1. About this course…
2. Viewpoints and Approaches
1. Approaches
3. Evaluation
1. Look to the Future, Not the Past
4. Changing Thoughts
1. Criticism from a co-worker
2. Layoffs
3. Poor performance review

5. Listening
1. Improving Your Listening Skills
2. Practice Your Listening Skills
3. Scenario — Communicating With a Co-worker
6. Application
1. Outcomes
7. Conclusion
1. Conclusion