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Why Incident Management Matters Suite (WIMM)

Your company realizes that reporting even minor observations and near-misses can help them prevent future incidents and losses. That is what the Why Incident Management Matters suite is all about, how we can all contribute to health and safety. The Why Incident Management Matters suite is made up a series of short online courses about topics that will help you prevent and manage incidents. It is ideal for all employees.

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Course Outline

Why Incident Management Matters Introduction

1. Why Incident Management Matters Introduction
1. Welcome
2. What's This About?
3. Who's Involved?
4. Why ME?
5. What's Included?
6. What's Next?

WHAT IF? Mentality

1. Introduction
1. Welcome
2. Learning Objectives
2. Using "What If?"
1. “What If?” in Action
2. Why Ask “What If?”
3. “What If?” Observations

3. Summary
1. Summary

Culture of Early Reporting

1. Introduction
1. Welcome
2. Introduction
3. Introduction - Outro
4. Learning Objectives
2. Culture of Early Reporting
1. Human Error
2. Two Things to Remember About Safety
3. Why Early Reporting?
4. Why NOT Early Reporting?
5. Helping Employees Understand the Value of Early Reporting
6. Creating a Culture of Early Reporting: Make-or-Break Factors
7. Increasing the Likelihood of Early Reporting
8. The Link Between Early Reporting and Learning
9. What Does It Look Like When Reporting Results in Learning?
10. Ten Dimensions of a Safety Culture

3. Summary
1. Summary

Inspections and Observations

1. Introduction
1. Welcome
2. Learning Objectives
2. Importance of Inspections and Observations
1. Terms
2. The Role of Reports and Observations
3. Why Perform Safety Inspections?
3. Perceptions
1. Inspection and Observation Perceptions
2. Improving Negative Perceptions
3. Meeting Your Employees’ Expectations
4. Preparation
1. Before You Inspect or Observe
2. Checklists

5. Best Practices
1. Good Observer Traits
2. During Inspections and Observations
3. Observing People Working
4. Observing Unsafe Situations
6. After an Inspection and Observation
1. Inspection and Observation Reports
2. Follow-up
7. Summary
1. Summary

Giving and Receiving Feedback

1. Introduction
1. Welcome
2. Introduction
3. Learning Objectives
2. Giving and Receiving Feedback
1. Receiving Feedback
2. Break Bad Habits
3. Separate the Feedback from the Person
4. Give Feedback Due Consideration
5. Start Small
6. Giving Feedback
7. Effective Feedback Techniques
8. Ineffective Feedback
9. Be Prepared

3. Summary
1. Summary

Reporting (Data Entry)

1. Introduction
1. Welcome
2. Learning Objectives
2. When to Complete a Report
1. What Is Reporting?
3. Benefits of Reporting
1. Benefits of Reporting Observations and Incidents
2. Observation and Incident Reporting in Action

4. Effective Reports
1. Driving Positive Change
2. Report Forms
3. Report Narratives
4. Report Example
5. Summary
1. Summary

Incident Investigation

1. Introduction
1. Welcome
2. Introduction
3. Learning Objectives
2. Concepts and Terms
1. Incident Investigation Basics
3. Process
1. Incident Management and the Investigative Process
4. Information Gathering
1. Information Gathering
2. Interview Best Practices
3. Photo/Sketch Best Practices
4. Physical Evidence Best Practices

5. Benefits
1. Benefitting from Investigative Findings
6. Causal Analysis
1. Causal Analysis
2. Asking "Why?"
3. Corrective Actions
7. Conclusion
1. Summary

Tasks and Corrective Actions

1. Introduction
1. Welcome
2. Introduction
3. Learning Objectives
2. Hazard Controls
1. Hierarchy of Hazard Control
2. Hierarchy of Hazard Control - Eliminate It
3. Hierarchy of Hazard Control - Substitute It
4. Hierarchy of Hazard Control - Engineering Controls
5. Hierarchy of Hazard Control - Reduce
6. Hierarchy of Hazard Control - PPE
7. Why Combine Hazard Controls?
8. Hazard Controls
3. Risk Assessment
1. Choosing and Implementing Corrective Actions
4. Corrective Actions
1. Risk Assessment
2. Evaluating and Prioritizing Risks

5. Considerations
1. Other Factors
2. Training and Practice
3. Involve Employees in Choices
6. Timelines
1. Timelines
2. Timelines – Best Practices
7. Progress
1. Monitoring Progress
2. Involve Employees in Monitoring
8. Summary
1. Summary

Trending and Analysis

1. Introduction
1. Welcome
2. Introduction
3. Introduction – What It’s All About
4. Introduction – Mindset
5. Learning Objectives
2. Incident Management
1. Incident Management
2. A Note about Trending and Analysis
3. Indicators
1. Lagging Indicators
2. Trending and Analysis – Lagging Indicators
3. Keep Asking WHY
4. Leading Indicators
5. Trending and Analysis – Leading Indicators

4. Follow-Up
1. Trending Patterns: A Questioning Mindset
2. Example Questions
3. Visibility
4. Monitor and Follow Up
5. Summary
1. Summary

Continuously Improve for Safety Excellence

1. Introduction
1. Welcome
2. Introduction
3. Learning Objectives
2. Define Continuous Improvement
1. Continuous Improvement
3. Benefits
1. Direct Benefits of Continuous Improvement
2. Indirect Benefits of Continuous Improvement
4. Workflow
1. The Continuous Improvement Workflow

5. Lagging and Leading Indicators
1. Lagging Indicators
2. Leading Indicator Benefits
3. Leading Indicators – Focus on Activities
4. Leading and Lagging Indicators – Better Together
5. Making the Shift from Lagging to Leading
6. Continuous Improvement in Action
1. Continuous Improvement in Action: Before
2. Continuous Improvement in Action: After
7. Quality Management
1. Quality Management Tools
2. Quality Management Improves Safety at Airlines
8. Summary
1. Summary