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Incident Investigation - Global

The Incident Investigation - Global course equips safety professionals, supervisors, and managers with the skills to systematically investigate workplace incidents, identify root causes, and implement corrective actions to prevent recurrence. Workplace injuries cost U.S. employers over $60 billion annually, highlighting the importance of thorough incident analysis. Participants get to learn best practices for documenting incidents, interviewing witnesses, analyzing data, and reporting findings in compliance with OSHA standards and international safety regulations. The course emphasizes practical strategies to improve safety culture and reduce workplace hazards worldwide.

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Learning Objectives

Understand the principles and importance of incident investigation.
Identify direct, indirect, and root causes of workplace incidents.
Conduct effective interviews with witnesses and involved personnel.

Document incidents accurately and maintain legally compliant records.
Analyze trends to implement preventive and corrective measures.
Communicate investigation findings to management and stakeholders effectively.

Course Outline

1. Introduction
1. Welcome
2. Introduction
3. Learning Objectives
2. Concepts and Terms
1. Learning Activity: General Concepts and Terms
2. Incident Investigation Basics
3. Knowledge Check: Incident Investigation Basics – Q1
4. Knowledge Check: Incident Investigation Basics – Q2
5. Knowledge Check: Incident Investigation Basics – Q3
3. Process
1. Incident Management and the Investigative Process
4. Information Gathering
1. Information Gathering
2. Interview Best Practices
3. Photo/Sketch Best Practices
4. Physical Evidence Best Practices
5. Learning Activity: Information Gathering

5. Benefits
1. Benefitting from Investigative Findings
2. Knowledge Check: Benefitting from Investigative Findings
6. Causal Analysis
1. Causal Analysis
2. Asking "Why?"
3. Corrective Actions
4. Knowledge Check: Causal Analysis – Q1
5. Knowledge Check: Causal Analysis – Q2
7. Conclusion
1. Summary