Incident Investigation - Global

Work and life experience tells you that every observation or incident is an opportunity to learn. As a child, perhaps you touched something hot. Chances are that you learned not to touch it in the future. You can apply the same common sense to safety at work. Constantly think about what can happen in the future. If an accident happens, learn what happened and think about how you can avoid having it happen again. If you or a co-worker observes something unsafe, think about how different changes could help improve safety. If you see a great safety practice that can help everyone prevent accidents in the future, think about how you can communicate it to the appropriate people. By thinking ahead, you can change the future! It’s important that you understand what incident investigation and causal analysis are and how you can help. Our goal is to give you valuable information so that you can prevent losses and make your workplace safer.

Satisfied Customers

Learning Objectives

Define concepts and terms associated with incident investigation.
Know why incident investigation and causal analysis are important.
Identify why incident investigation matters, when it occurs and who is involved.

Know how to apply best practices for gathering information when an incident occurs.
Keep asking “why” to perform causal analysis.
Recall what to do once investigations are complete.

Course Outline

1. Introduction
1. Welcome
2. Introduction
3. Learning Objectives
2. Concepts and Terms
1. Learning Activity: General Concepts and Terms
2. Learning Activity: General Concepts and Terms, continued
3. Incident Investigation Basics
4. Knowledge Check: Incident Investigation Basics – Q1
5. Knowledge Check: Incident Investigation Basics – Q2
6. Knowledge Check: Incident Investigation Basics – Q3
7. Knowledge Check: Incident Investigation Basics, continued
3. Process
1. Incident Management and the Investigative Process
4. Information Gathering
1. Information Gathering
2. Interview Best Practices
3. Photo/Sketch Best Practices
4. Physical Evidence Best Practices
5. Learning Activity: Information Gathering
6. Learning Activity: Information Gathering, continued

5. Benefits
1. Benefitting from Investigative Findings
2. Knowledge Check: Benefitting from Investigative Findings
6. Causal Analysis
1. Causal Analysis
2. Asking "Why?"
3. Corrective Actions
4. Knowledge Check: Causal Analysis – Q1
5. Knowledge Check: Causal Analysis – Q2
6. Knowledge Check: Causal Analysis, continued
7. Conclusion
1. Summary